Amid Funding Crisis, SEPTA Cites Improving Rider Satisfaction and Safety Numbers – Metro Philadelphia

By Jack Tomczuk

SEPTA says riders are happier and crime is declining, as transit officials advocate for additional state funding to avoid a plan to eliminate 50 bus routes and five Regional Rail lines, among other cuts.

Overall satisfaction with the agency reached 3.5 out of 5 in a survey conducted in the first quarter of this year. The score is the highest since SEPTA began soliciting feedback through the questionnaires two years ago, officials said.

“These survey results show that we are prioritizing what matters most to our riders,” Scott Sauer, the authority’s general manager, said in a statement. “Even in the face of a historic funding crisis, we continue to make significant improvements in every customer experience category, and we are committed to doing more.”

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