SEPTA adjusts Regional Rail schedules amid coronavirus, offers some refunds for riders - Philadelphia Inquirer

March 18, 2020

 

SEPTA is adjusting weekday Regional Rail schedules and offering refund options for some riders, the transportation authority announced Monday.

 

A severe weather service plan will be in effect for two weeks, beginning Tuesday, “to accommodate changing ridership levels.” Credits will be extended for valid unused and partially used passes.

 

PATCO is also making changes to its weekday service beginning Tuesday “in response to coordinated efforts to slow the spread of COVID-19,” according to the High-Speed Line website.

 

SEPTA riders with March monthly passes and March 9 and 16 weekly passes on Key cards can contact the SEPTA Key Call Center at 1-855-567-3782. A prorated refund will be added to riders’ Travel Wallets.

 

Requests involving legacy paper passes must be sent to SEPTA’s headquarters at 1234 Market St., Ninth Floor, Philadelphia., Pa. 19107. More information on the credit offers, including for riders using third party pre-tax benefit providers, can be found on SEPTA’s website.

 

Other transit services are running normally but could see their own reduced schedules by the end of the week or into the weekend, said Scott Sauer, SEPTA assistant general manager of operations.

 

“There will be disruptions," he said. "There will be incidents where our employees have difficulty getting to work. There will be places where we cannot run the service that we are advertising.”

 

A winter storm schedule is a 25% reduction in Regional Rail service and requires 15% fewer crew members to operate, Sauer said. SEPTA will run 581 trains beginning Tuesday, as opposed to the 769 trains it normally has during a weekday.

 

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